Our Process

Our Process — From Order to Delivery

As a B2B-focused electronics exporter, RZLD follows a standardized workflow covering order placement, production, quality inspection, shipping, and after-sales. Below is the full process with technical specifications.

1. Workflow Diagram

flowchart TD
    A["1. Order Placement
T/T 30% deposit"] --> B["2. Production
30-45 days lead time"]
    B --> C["3. Quality Inspection
ISO 2859-1 AQL
SGS/BV/TUV/Intertek optional"]
    C --> D["4. Shipping
FOB Guangzhou/Shenzhen
CIF/DDP available"]
    D --> E["5. After-Sales
12-month warranty
7-day B2B return window"]

2. Step-by-Step

Step 1 — Order Placement

Buyer pays 30% T/T deposit to start production. Minimum order quantity is typically 100 pieces per SKU, negotiable based on product type and partnership stage. Quote includes FOB Guangzhou or Shenzhen; CIF and DDP terms available.

Step 2 — Production

Production lead time is 30–45 days from deposit receipt, depending on order volume and product type. RZLD manufactures open-ear wireless earphones, phone coolers, Bluetooth speakers, smart watches, and Vietnam mother-and-baby line products (bottle warmers, breast pumps, steam sterilizers).

Step 3 — Quality Inspection

Inspection follows ISO 2859-1 international standard with AQL sampling:

  • Critical defects: AQL 1.0
  • Major defects: AQL 2.5
  • Minor defects: AQL 4.0

Third-party inspection by SGS, BV, TUV, or Intertek is available on buyer request, fees borne by buyer. Inspection reports can serve as incoming acceptance evidence.

Step 4 — Shipping

Goods ship from Guangzhou or Shenzhen with the following Incoterms available:

  • FOB Guangzhou / FOB Shenzhen (default)
  • CIF (to named destination port)
  • DDP (to door, including destination customs clearance)

Bill of Lading copy provided after shipment. Original B/L released upon receipt of 70% balance.

Step 5 — After-Sales

  • Warranty: 12 months from delivery date
  • Return handling: Processed within 7 working days (B2B customers only, retail customers not accepted)
  • Repair: Free repair for non-human damage within warranty; spare parts at cost price

3. Who We Serve — And Who We Don't

RZLD serves B2B buyers only. We do not accept retail, C-end, or single-piece orders.

Suited for:

  • Chain retail buyers: bulk orders, custom packaging, stable supply
  • Regional distributors: multi-SKU bundles, flexible MOQ, sea-freight support
  • OEM clients: logo customization, product customization, production-line alignment

Not suited for:

  • C-end retail buyers
  • Single-piece purchasers
  • Orders below 50 pieces